FAQ
We are a team of Health Care Experts that allow you to maximise your Health and Wellbeing.
WHAT TRAINING DO PERFORM THERAPISTS HAVE?
All Perform therapists have been trained to the highest level through our Perform Mentorship Programme which has been developed through decades of research in the fields of Movement, Health and Wellbeing.
All our Perform therapists hold degrees or higher in their respective disciplines and undergo regular continual professional development to stay current with the latest advancements in Movement, Health and Wellbeing.
HOW IS THE PERFORM SYSTEM DIFFERENT THAN ANY OTHER THERAPIES?
At Perform we have developed specific systems which each one of our therapist has been trained in. Our systems allow us to find and treat the “root cause” of your problems, and not just your symptoms. Meaning that your pains and problems do not just return.
All our therapists understand that the mind and body are integrally connected, and this is why we treat you the person, not the “diagnosis”. Perform offers you a group of Health Experts who all liaise giving you the confidence that you are receiving nothing less than an elite level service.
CAN TREATMENT BE PAINFUL?
This is very much dependent on your individual circumstances, with regards your pain tolerance and previous experience from therapy treatment. Some times soft tissue mobilisations, may offer some short lived discomfort, in order for us to gain some change to your those tissues that are offering protective tension. Most people explain this as “nice pain”, as they can feel their tissues changing, and the pain they came in with slowly easing away. All our therapists have been trained to work at the level that you require to get maximum change and benefits to your tissues and pain experience.
From years of experience reminding our Perform systems, we have come to learn that to get a permanent change in a tissue efficiency and effectively, sometimes a therapy technique is required which can cause some level of pain or discomfort. However you can rest assured that your Perform Therapist will always liaise with you to work at a tissue depth which is comfortable and tolerable for you.
DO YOU TREAT {INSERT CONDITION/INJURY/ETC}
Our systems allow us to find your “root cause” of your problems, so in doing so we treat any condition or injury. We put you at the heart of everything we do, so we listen clearly to your unique story and presentation, allowing us to make sense of your symptoms.
Between all our therapists we have literally treated thousands of patients with various complex movement dysfunctions, and health and wellbeing presentations. So you are in safe hands with any one of our Perform specialists.
If you feel you have an extremely complex case and would like to send us details of your history or presentation prior to your treatment session, then please feel free to email us with any details you have. Our therapists will be more than happy to research into your current symptoms or problems prior to your initial assessment.
HOW LONG WILL MY SESSION LAST?
A Perform initial assessment will last approximately one hour in duration, and your subsequent follow up treatments will last approximately 45 minutes usually.
If we require more time, we will always discuss this with you and arrange appropriately.
WILL I GET TREATED DURING MY INITIAL ASSESSMENT?
Yes! Our Perform Systems are developed around an assess, test, treat and re-test model. This framework allows us to treat your “root” problem, and make sure that your body has positively adapted during every session.
We then build on from exposing your body to higher loads, building tolerance and robustness, making sure your symptoms do not return.
HOW DO I CHOOSE WHICH THERAPIST IS RIGHT FOR ME?
All Perform Therapists have been through our in-house Mentorship Programme and are continually supported to stay up to date with the latest advances in Movement, Health and Wellbeing.
Continual learning and staying current is at that forefront of what we do, and this is why you will receive only the highest level of service no matter which therapist you see at Perform.
HOW MANY SESSIONS DO I NEED?
This will all depend on your specific situation with regards your symptoms, the underlying cause, and your specific goals, which we refer to as your “end destination”
Following your assessment your Perform specialist will be able to give you clear direction on how many sessions will be appropriate to get you to reach your end destination, whether that be simply being out of pain performing general daily tasks, or maybe it is being able to run a marathon symptom free.
HOW CAN “PERFORM” HELP ME IF I'M NOT IN PAIN?
At Perform our Motto is “Live Well, Feel Well, Perform Well”, and that is exactly what all our therapists are trained to do….. make you “ Live Well, Feel Well, and Perform Well” day to day.
We use a whole body approach to allow you to maximise your potential in everything Movement, Health and Wellbeing. So maybe you want to be able to sleep better, or maybe you want to increase your concentration at work, or find your purpose in life. Whatever it may be that you want to achieve, we have experts in the fields of Health and Wellbeing which can help you in your path to success.
DO I NEED A DOCTOR TO REFER ME TO PERFORM?
No, we invite anyone from the general public as self referral clients / patients to our clinics. We do take GP referrals, and are covered by most insurances as all our therapists have private insurance.
All Perform Specialists are Chartered and Registered with their respective governing bodies in their specialist disciplines.
WHAT DOES A PERFORM SESSION COST?
This is dependent on which area of expertise you require. Our services are vast ranging from Physiotherapy, Movement Screening, Sports Rehabilitation and Conditioning, Mind and Lifestyle Coaching, and Sports and Remedial Massage. All our prices will vary dependent on the service you require. Please email us at info@weareperform.com for information on prices or contact us via phone on 07496375518.
IS PERFORM COVERED BY MY INSURANCE?
We are covered by most insurances as all our therapists have private insurance. All Perform Specialists are Chartered and Registered with their respective governing bodies.
We always ask you prior to your visit to make sure that our clinic is registered with your insurance prior to booking your initial assessment session. You can do this by contacting your insurance and giving them our clinic name and address details. We can also provide you with our professional credentials if you require them.
If you are unsure whether we take your specific insurance, please contact us to discuss this on 07496375518, alternatively feel free to email us at info@weareperform.co.uk.
DO WE BILL DIRECTLY TO YOUR INSURANCE PROVIDER?
No. We kindly as that payment be made immediately following your assessment and or treatment and we will provide you with a receipt via email or hardcopy whichever you prefer, which you can then forward to your insurance provider. In our experience the majority of insurance providers are extremely prompt with payments for Health Care, meaning that you will be refunded usually within 1 week.
WHAT IF I NEED TO CANCEL OR RESCHEDULE MY SESSION?
We do kindly ask that you provide us with a minimum of 24 hour notice for any appointment that you need to cancel, this is to allow our reception staff time to re-allocate the appointment. If you cancel an appointment with less than 24 hours notice we do unfortunately have a cancelation fee of £20. This is to cover the staff members time, we hope that you do see this as reasonable.
WHAT DO I NEED TO BRING FOR MY SESSION?
This will depend on what your problem and symptoms are. Our unique approach means that we assess the body as a whole, as we understand how integrally connected it is. And we commonly see lower limb problems causing symptoms higher up in the back and upper limb, so it is best to come prepared with a change of shorts and a vest top or T shirt.
Please come dressed as you wish and bring a spare change of clothing as you will be able to change privately in our facility.
WHAT PAYMENT METHODS DO YOU TAKE?
We accept cash, and most card payments including Visa Debt, Visa Electron, most major Credit Card, and Mastercard. We do not currently accept American Express. You are able to make payments via chip and pin, Contactless, and Apple Pay.
CAN I GET X-RAYS TAKEN AT A PERFORM CLINIC?
No. We do not have an X-ray facility, however if one of our specialists suspects that you would benefit from further investigations including scans such as an X-ray, MRI, ultrasound, or even blood tests we will liaise with your GP to explain our findings on your behalf.
I WANT TO JOIN YOUR TEAM! HOW DO I GO ABOUT CONTACTING YOU?
At Perform we have our very own “Perform Institute” which include all our highly valued staff members. We see our staff as our “unique group of individuals who share the same passion, drive and desire to be at the very top of their careers in Health and Fitness”.
If this statement resonates with you, and you feel this is something you would like to be a part of, then please feel free to contact us via our link on the “Our Institute” page. We can then assist you further with our process in becoming a member of the Perform family.